Refund and Cancellation Policy

This policy explains how subscription cancellations and refund requests are handled for Verdavu, a software platform and brand owned and operated by Ahlookin Digital Marketplace Ltd., a company incorporated in Trinidad and Tobago ("Ahlookin Digital", "we", "our", or "us"). It applies to fees paid to Ahlookin Digital Marketplace Ltd. for access to the Verdavu software and related implementation services.

1. Guided Trials

Any guided trial period, payment requirement, and conversion date will be shown when the trial is arranged. If no payment method is collected, the trial ends without a charge unless you separately approve a paid subscription.

If a trial is set to convert automatically to a paid subscription, you may cancel before the stated trial end date to avoid being charged. We will provide any notices required by applicable law.

2. First Subscription Payment

You may request a full refund of your first monthly or annual subscription charge within 14 calendar days of that charge. A reason is not required, although your feedback may help us improve Verdavu.

The refund period applies to the first paid subscription charge for a venue or organisation. It does not restart when a billing contact, user, payment method, or plan is changed.

3. Renewals and Cancellation

Monthly and annual subscriptions are billed in advance and renew automatically until cancelled. You may cancel at any time through the available subscription management portal or by contacting us.

Cancellation normally takes effect at the end of the current paid billing period. You may continue using Verdavu until that date, and no further renewal charge will be taken.

Except where required by law or expressly stated in this policy, we do not provide prorated refunds or credits for unused time remaining after a cancellation, periods of inactivity, or a decision to stop using an active subscription.

If an annual subscription renews unintentionally, contact us within 7 calendar days of the renewal. We will normally approve a full refund where the account has not been materially used after renewal.

4. Technical Problems

If a persistent technical problem or material defect prevents you from accessing or using Verdavu substantially as described, contact us promptly so that we can investigate and attempt to resolve it.

If we cannot resolve a qualifying problem within a reasonable period, we may provide a full or partial refund, service credit, or other appropriate remedy. This does not limit any remedy required by applicable law.

5. Institutional and Implementation Services

Institutional subscriptions, data mapping, configuration, training, migration, and other implementation services may be governed by a proposal, order form, statement of work, or other written agreement.

Unless that agreement states otherwise, implementation fees become non-refundable once the relevant work has started. Subscription fees remain subject to this policy unless the signed agreement expressly provides different terms. Mandatory legal rights always continue to apply.

6. Payment Providers

Where a purchase is processed by an authorised payment provider or merchant of record, that provider's buyer terms and refund procedures may also apply. Approved refunds will normally be returned through the original payment route.

We may request information needed to verify the payer and refund destination before processing a refund. If the original payment route is unavailable, we will agree a reasonable alternative with you, subject to applicable law and financial controls.

7. Processing Times

We aim to review refund requests within 5 business days. After approval, the time required for funds to appear depends on the payment provider and financial institution. We will confirm the refund when it has been submitted, but delays outside our control may occur.

Refunds are normally returned to the original payment method and currency. Currency conversion differences and third-party banking charges are outside our control, except where applicable law provides otherwise.

8. Exclusions and Abuse

We may decline a discretionary refund where there is evidence of fraud, chargeback abuse, repeated refund requests, material misuse of the platform, or a violation of our Terms of Use. This does not affect non-waivable legal rights or valid claims concerning defective or misdescribed services.

9. Venue Transactions Are Separate

This policy applies only to fees paid for Verdavu software and related services. It does not govern event payments, booking deposits, security deposits, cancellations, or refunds between a venue and its clients. Each venue remains responsible for its own client-facing terms and refund decisions.

10. How to Request a Cancellation or Refund

Email support@verdavu.com and include:

• Your name and venue or organisation name
• The email address used for the subscription
• The relevant invoice, receipt, or transaction reference, if available
• Whether you are requesting cancellation, a refund, or both

If your purchase was processed by an external payment provider or merchant of record, you may also be able to manage cancellation through the subscription portal or support link included in that provider's transaction email.

11. Mandatory Rights and Changes

Nothing in this policy excludes or limits rights that cannot be excluded under applicable consumer protection or other law. If a mandatory law provides greater protection, that protection applies.

We may update this policy from time to time. The version in effect when a charge was made will normally apply to that charge, unless applicable law requires otherwise.